Service Desk Engineer, Level 1 - Remote

Overview

This role serves as the primary point of contact for our clients, acting as the voice of the company. We are seeking an experienced IT Support/Help Desk Engineer to join our expanding team, prioritizing exceptional customer service.

In Short

• Troubleshooting PC and Mac issues via remote login or onsite visits
• Troubleshooting Microsoft Office 365 and Google Suite issues
• Updating client IT documentation and tickets
• Contacting vendors on behalf of clients
• Resolving malware and virus issues
• Ticket routing and escalation to Level 2 and Level 3 support
• Minimum 3 years of experience in IT support
• Excellent verbal and written communication skills
• Monthly financial bonus in addition to salary
• 15 PTO days and additional benefits

Requirements

• Ability to troubleshoot and resolve hardware and software issues
• Strong familiarity with Mac OS and Windows
• Experience with Microsoft Office 365 and Google Suite
• Moderately experienced with Active Directory and Azure AD
• Virus/malware removal and prevention skills
• Comfortable working with various clients and vendors
• Desire to learn independently and on the job

Benefits

• Monthly financial bonus in addition to salary
• Maxicare HMO with +2 Dependents
• Utility Stipend
• 13 Month Pay
• 15 PTO days
• Additional Week PTO after 4 years of service
• Laptop, Monitors, and Peripherals Provided