Field Service Engineer Level 3 - Remote

Overview

We have an amazing opportunity right now to join our Service department based in the East Midlands as a Field Service Engineer – III. This is a critical position where you troubleshoot, service, install and repair Trace and X-ray equipment with strong knowledge of mechanical and electrical.

In Short

• Responsible for meeting daily service repair needs and driving customer satisfaction.
• Installs, repairs, and maintains equipment in the field; provides customer training as required.
• Documents all inspections, maintenance, repair work and submits paperwork in a timely basis.
• Order, install, and return parts and manages repair parts cycle time.
• Reviews all logs for open issues and prepares formal reports to customers as necessary.
• Ensures that tools and test equipment are properly maintained and calibrated.
• Assesses product/equipment performance based on field support data; recommends modifications or improvements.
• Seeks to provide technical support to customers and other service professionals as required.
• May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.
• Possesses a solid level of technical knowledge on the company’s Trace and X-Ray technologies.

Requirements

• Associate’s Degree or Related Trade Certification Level 3 Engineering qualification (electrical, electronic, mechanical).
• Experience with mechanical and Air-conditioning Systems desirable.
• Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
• Some experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
• Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork.
• Must be willing & able to travel at short notice.
• An element of manual handling will be required.

Benefits

• Excellent training and opportunities for career growth across the business.
• Inclusive environment with strong leadership and a focus on safety and wellbeing.
• Flexibility to choose from a wide range of benefits to suit your lifestyle.
• Support from a health and wellbeing, financial and lifestyle perspective.