Remote Otter LogoRemoteOtter

Field Service Engineer Level 3 - Remote

Posted 15 weeks ago

Overview

We have an amazing opportunity right now to join our Service department based in the East Midlands as a Field Service Engineer – III. This is a critical position where you troubleshoot, service, install and repair Trace and X-ray equipment with strong knowledge of mechanical and electrical.

In Short

  • Responsible for meeting daily service repair needs and driving customer satisfaction.
  • Installs, repairs, and maintains equipment in the field; provides customer training as required.
  • Documents all inspections, maintenance, repair work and submits paperwork in a timely basis.
  • Order, install, and return parts and manages repair parts cycle time.
  • Reviews all logs for open issues and prepares formal reports to customers as necessary.
  • Ensures that tools and test equipment are properly maintained and calibrated.
  • Assesses product/equipment performance based on field support data; recommends modifications or improvements.
  • Seeks to provide technical support to customers and other service professionals as required.
  • May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.
  • Possesses a solid level of technical knowledge on the company’s Trace and X-Ray technologies.

Requirements

  • Associate’s Degree or Related Trade Certification Level 3 Engineering qualification (electrical, electronic, mechanical).
  • Experience with mechanical and Air-conditioning Systems desirable.
  • Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
  • Some experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
  • Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork.
  • Must be willing & able to travel at short notice.
  • An element of manual handling will be required.

Benefits

  • Excellent training and opportunities for career growth across the business.
  • Inclusive environment with strong leadership and a focus on safety and wellbeing.
  • Flexibility to choose from a wide range of benefits to suit your lifestyle.
  • Support from a health and wellbeing, financial and lifestyle perspective.

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