Field Service Engineer - Remote

Overview

The Field Service Engineer at Intuitive Surgical is responsible for managing customer technical relations after the point of sale, ensuring effective installation and support for robotic surgical systems.

In Short

• Serve as a technical expert for robotic surgical systems.
• Analyze customer requirements for system installation.
• Manage and schedule appointments for technical support.
• Provide training and support to junior engineers.
• Engage in service contract renewal discussions.
• Handle administrative duties related to service operations.
• Support sales training and marketing events.
• Travel up to 50% as needed.
• Build strong relationships with surgeons and hospital staff.
• Utilize discretion in troubleshooting complex systems.

Requirements

• College degree in applied science or engineering preferred.
• 5-10 years of experience in the medical device industry.
• Strong communication and interpersonal skills.
• Excellent record keeping and administrative skills.
• Knowledge of Operating Room protocols.
• Proven ability to provide training support.
• Experience in presenting service value propositions.
• Ability to troubleshoot complex electro-mechanical systems.
• Willingness to travel as required.

Benefits

• Opportunity to work with cutting-edge technology.
• Supportive and inclusive work culture.
• Investment in employee growth and development.
• Work with a diverse team of professionals.
• Engagement in meaningful work that impacts healthcare.