Field Service Engineer - Remote

Overview

At Element Biosciences, we are passionate about our mission to develop high performing products to study genomics with unprecedented flexibility and quality that enable researchers to better understand biology for the improvement of global health. We have built a highly efficient product-driven organization where employees can learn, grow, and thrive in a challenging but encouraging environment. We are committed to scientific integrity, collegiality, honesty, objectivity, and openness.

In Short

• Providing onsite installation, qualification, upgrades, repairs and preventative maintenance service on next generation sequencers
• Identifying root causes and resolving product issues in the field with support when needed.
• Displaying professionalism, understanding, tact and technical knowledge in all customer interactions
• Implementing and following policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.
• Utilizing service CRM software to accurately document work in a timely manner

Requirements

• Associate or Bachelor Degree with 3+ years of relevant experience in engineering, physics, biology, chemistry or related field (or equivalent combination of education and industry experience)
• Experience with NGS sequencing instrument and sequencing run set up preferred
• Ability to troubleshoot issues with complex laboratory equipment involving chemistry, software and hardware
• Strong time management, problem solving, organizational and relationship building skills.
• Experience servicing scientific instrumentation involving optics, fluid handling and thermal systems.
• Experience with multiple full life cycle product launches preferred
• Proficient with data collection and analysis tools (eg: in MATLAB, Python, C++ or Java) preferred
• Experience with fluorescence microscopy helpful
• Excellent verbal and written communications skills, including technical writing abilities.
• Must be flexible in working hours as this position may require customer support during non-regular business hours
• Demonstrated account management skills preferred

Benefits

• Eligible for stock options
• Discretionary annual bonus
• No cost health insurance plans
• 401k with company match
• Flexible paid time off