Technical Support Specialist - IT/Network & Security Products - Remote

Overview

The Technical Support Specialist will assist in addressing complex technical issues to support the Field Service regionally and globally, ensuring effective documentation and solutions.

In Short

• Manage complex technical inquiries for regional and global support.
• Coordinate and handle service projects for new products and technologies.
• Document processes and solutions systematically.
• Identify patterns in inquiries to develop sustainable solutions.
• Plan and execute the introduction of new tools and methods.
• Initiate change requests in collaboration with Service Management.
• Write and update articles in knowledge databases.
• Establish timelines and integrate them into overall plans.
• Provide global support through remote assistance.
• Lead the installation team technically.

Requirements

• Completed vocational training in electronics.
• Additional qualification in IT with a focus on networking.
• Several years of experience with complex networks and electronic integration.
• Experience with Linux (Server/Client) and firewall configuration.
• Experience with database management.
• Excellent communication skills in German and English; additional languages are a plus.
• Proficient with standard software like MS Office.
• Willingness to travel internationally up to 30%.

Benefits

• Permanent employment with an attractive salary package in an international company.
• 30 days of vacation.
• Flexible working hours with the possibility of partial remote work.
• Company canteen with a variety of meals at discounted prices.
• Excellent social benefits (e.g., job bike, travel allowance, company pension scheme).
• Diverse development opportunities and a wide range of online training.
• Comprehensive and practical onboarding process.
• An innovative and dynamic team that supports each other.
• An interesting and varied field of work for those who enjoy taking responsibility.