Technical Specialist, Network & Security - Remote

Overview

Join NTT DATA as a Technical Specialist in Network & Security, where you will provide advanced technical support to clients, ensuring effective resolution of incidents and maintaining high service levels.

In Short

• Provide professional remote technical support to clients.
• Identify and resolve technical incidents and problems.
• Maintain service delivery against service level agreements (SLAs).
• Document and close resolved incidents according to procedures.
• Work with stakeholders to expedite diagnosis and resolution of issues.
• Create and update knowledge articles for incident resolution.
• Upgrade skills on the latest products and technologies.
• Analyze service records to maintain or improve service levels.
• Cooperate with all stakeholders to ensure effective service recovery.
• Maintain accurate configuration on configuration items (CIs).

Requirements

• Bachelor's degree in Information Technology or related field.
• Professional certifications in networking technologies (e.g., Cisco, Juniper).
• Experience in security technologies (Firewall, IPS, IDS).
• Strong problem-solving and analytical skills.
• Excellent communication skills, both spoken and written.
• Customer service oriented and proactive thinker.
• Ability to work well in a team environment.
• Attention to detail and self-organized.
• Seasoned experience in remote technical support.
• Knowledge of technical documentation.

Benefits

• Diverse and inclusive workplace culture.
• Opportunities for professional growth and development.
• Access to cutting-edge technology and innovations.
• Competitive salary and benefits package.
• Work with a global team of experts.
• Flexible working arrangements.
• Support for further education and certifications.
• Engagement in meaningful projects that impact society.
• Participation in a leading technology services provider.
• Commitment to diversity and equal opportunity.