Technical Support Specialist - Network - Remote

Overview

As a Technical Support Specialist - Network at US Signal, you will provide high-level customer support and technical assistance for network services, ensuring timely resolution of issues while mentoring Tier 1 Support Agents.

In Short

• Join a dynamic team at US Signal focused on customer success.
• Provide level two support for network service and Managed Firewall offerings.
• Work in a hybrid role with on-call requirements.
• Troubleshoot Ethernet and IP issues using Cisco and Adtran routers.
• Act as an escalation point for technical support queries.
• Mentor and develop skills of Tier 1 Support Agents.
• Engage in special projects as assigned by management.
• Work independently while collaborating with various teams.
• Ensure excellent customer service and accurate trouble ticketing.
• Contribute to a supportive and inclusive workplace.

Requirements

• Expertise in customer service.
• Strong knowledge of Data/IP Networking and routing protocols.
• Experience with Palo Alto firewalls.
• High analytical ability and attention to detail.
• Excellent oral and written communication skills.
• Ability to work well with internal teams and external customers.
• Familiarity with Microsoft Windows and network tools.

Benefits

• Hybrid work environment for better work-life balance.
• Generous paid time off policy.
• Comprehensive medical, dental, and vision benefits.
• 401(k) retirement plan with employer contributions.
• Wellness program and health club reimbursement.
• Paid volunteer time and business casual dress code.