Technical Support Specialist - Remote

Overview

As a Technical Support Specialist at Shakudo, you will be responsible for providing high-quality technical support for the Shakudo AI & Data Platform, ensuring seamless customer experiences across multiple time zones.

In Short

• Provide technical support for Shakudo's AI & Data Platform.
• Respond to customer queries regarding platform setup and deployment.
• Troubleshoot technical issues and maintain records of customer interactions.
• Collaborate with engineering teams for issue resolution.
• Specialize in areas such as Kubernetes, Docker, and AI/ML workflows.
• Work in a fully remote environment.
• Maintain technical documentation and improve processes.
• Communicate effectively with customers via written platforms.
• Proactively solve problems with attention to detail.
• Work during 9am-5pm EST hours.

Requirements

• 1-3 years of experience in technical support or IT HelpDesk.
• Strong understanding of AI, DevOps, or cloud-native technologies.
• Proficiency in Kubernetes and Docker.
• Experience with AI/ML frameworks like TensorFlow and PyTorch.
• Excellent written communication skills in English.
• Familiarity with ticketing tools like Zendesk or ServiceNow.
• Experience in cloud environments such as AWS or Azure.
• Proactive problem-solving skills.

Benefits

• Work in a fully remote setting.
• Be part of an innovative company in the AI and data space.
• Collaborate with a diverse team of professionals.