Technical Support Specialist - Remote

Posted 8 weeks ago

Customer Service

Full Time

Worldwide

Overview

TITAN is a leading global SaaS startup in the Salesforce ecosystem, looking for a Technical Support expert with extensive experience with Salesforce to enhance the customer experience.

In Short

Provide personalized support via various channels (Slack, Salesforce).
Manage the ticketing system for TITAN products.
Diagnose and resolve technical issues.
Educate customers on product features and best practices.
Escalate unresolved issues to relevant departments.

Requirements

2+ years experience in customer technical support in a SaaS company.
BSc in Information Systems/Computer Science.
Excellent in-depth knowledge of Salesforce.
Strong analytical and troubleshooting skills.
Excellent verbal and written communication skills.
Fluent in English; additional languages (Spanish, French) a plus.
Willingness to work remotely across various time zones.
Experience with Power BI, Salesforce, and Data analytics.

Benefits

Work with a dynamic and innovative team in a fast-growing SaaS startup.
Collaborate with industry-leading clients and gain exposure to cutting-edge technologies.
Enjoy the flexibility of remote work and a healthy work-life balance.
Competitive compensation package and opportunities for professional growth.

TITAN

Titan is an award-winning wealth management firm based on Wall Street, backed by prominent investors from Silicon Valley, including a16z, General Catalyst, and Sam Altman. The firm manages the wealth of tens of thousands of clients, overseeing billions in assets. As the consumer finance landscape evolves, Titan aims to establish itself as a leader in the industry, aspiring to build a revered institution akin to Goldman Sachs. With a focus on innovation, particularly through the use of AI, Titan is positioned to redefine client advisory services while fostering a vibrant in-person culture and offering competitive compensation to its team members.

Share This Job!

Save This Job!