Technical Support Specialist - Remote

Overview

TITAN is a leading global SaaS startup in the Salesforce ecosystem, looking for a Technical Support expert with extensive experience with Salesforce to enhance the customer experience.

In Short

• Provide personalized support via various channels (Slack, Salesforce).
• Manage the ticketing system for TITAN products.
• Diagnose and resolve technical issues.
• Educate customers on product features and best practices.
• Escalate unresolved issues to relevant departments.

Requirements

• 2+ years experience in customer technical support in a SaaS company.
• BSc in Information Systems/Computer Science.
• Excellent in-depth knowledge of Salesforce.
• Strong analytical and troubleshooting skills.
• Excellent verbal and written communication skills.
• Fluent in English; additional languages (Spanish, French) a plus.
• Willingness to work remotely across various time zones.
• Experience with Power BI, Salesforce, and Data analytics.

Benefits

• Work with a dynamic and innovative team in a fast-growing SaaS startup.
• Collaborate with industry-leading clients and gain exposure to cutting-edge technologies.
• Enjoy the flexibility of remote work and a healthy work-life balance.
• Competitive compensation package and opportunities for professional growth.