Technical Support Specialist - Remote

Overview

Join Hostinger as a Technical Support Specialist, where you will provide expert support on Hostinger products, troubleshoot technical challenges, and enhance customer experiences in a fully remote environment.

In Short

• Provide expert support on Hostinger products via live chat and tickets.
• Simplify technical issues into actionable steps for customers.
• Contribute to projects that enhance customer experience.
• Enhance the Kodee AI Assistant for better support.
• Stay updated on product features and web hosting technologies.
• Identify and implement improvements in your work and team.
• Must be available for rotation-based schedules, including weekends.
• Work remotely with a reliable high-speed internet connection.
• Fluency in English is required.
• Experience in tech or SaaS customer support is preferred.

Requirements

• Fluent in English (C1 or native).
• Experience in customer support in tech or SaaS environments.
• Exceptional communication skills.
• Understanding of web hosting concepts.
• Advanced knowledge of web hosting technologies is a plus.
• Proficiency with content management platforms.
• Experience with AI-powered systems is an advantage.

Benefits

• Limitless learning opportunities and career growth.
• Flexibility to work from home with a home office budget.
• Company-provided sick days and recharge leave.
• Participation in sports, arts, and hobby clubs.
• Company events and milestone gifts.