Technical Support Specialist - Remote

Overview

As a Technical Support Specialist, you will provide product and system support to our full portfolio of clients, becoming an expert user of our end-to-end fraud prevention platform.

In Short

• Provide fast-paced product and technical support to clients via our support ticketing system.
• Triage support requests effectively to maintain prioritization.
• Monitor and manage internal alerts and dashboards related to system health.
• Maintain deep knowledge about DataVisor products and system architecture.
• Work closely with Engineering teams to escalate serious product bugs.
• Communicate clearly with internal teams and customers throughout the request handling process.
• Document issues and findings using Zendesk and Jira.
• Analyze recurring support issues and provide feedback for product enhancements.

Requirements

• Strong communication skills for client interaction.
• Ability to work collaboratively with engineering and product teams.
• Experience with support ticketing systems like Zendesk.
• Knowledge of troubleshooting techniques and system architecture.
• Ability to analyze and track support issues and trends.

Benefits

• Join a leading AI-powered Fraud and Risk Platform.
• Collaborate with world-class experts in big data and machine learning.
• Work in a positive and collaborative culture.