Technical Support Specialist - Remote

Overview

Join Hostinger as a Technical Support Specialist and help customers navigate their online success by providing expert support on technical challenges.

In Short

• Provide expert support on Hostinger products via live chat and tickets.
• Simplify technical issues into actionable steps for customers.
• Contribute to projects that enhance customer experience.
• Enhance the Kodee AI Assistant for better support.
• Stay updated on product features and web hosting technologies.
• Proactively identify improvements in your work and team.
• Work in a rotation-based schedule including weekends.
• 100% remote position with a reliable internet connection required.

Requirements

• Fluent in English (C1 or native).
• Experience in customer support in tech or SaaS environments.
• Exceptional communication skills.
• Understanding of web hosting fundamentals.
• Advanced understanding of web hosting technologies is a plus.
• Proficiency with content management platforms (e.g., WordPress).
• Experience with AI-powered systems is an advantage.

Benefits

• 360 Growth with limitless learning opportunities and training.
• Freedom to work from home or anywhere in the world.
• Company-provided sick days and wellness initiatives.
• Company events and milestone gifts to celebrate achievements.