Technical Support Specialist - Remote

Overview

The Technical Support Specialist will provide remote support for Oncology and Surgery Business products, ensuring high-quality service and customer satisfaction in a clinical environment.

In Short

• Provide remote support via phone and screen sharing for clinical workflows.
• Deliver professional service according to SOP Hotline.
• Apply job skills under stressful conditions while supporting multiple customers.
• Document all support actions in Salesforce.
• Perform routine troubleshooting and provide remote guidance.
• Keep customers informed about their cases and complaints.
• Field customer questions and resolve issues per policies.
• Maintain control of large-scale issues with proper reporting.
• Read and interpret product information for new releases.
• Meet personal/team targets for service quality.

Requirements

• B.S. in Biomedical Engineering or equivalent STEM field.
• High comfort level with software and technology.
• Previous customer service experience preferred.
• Excellent written and verbal communication skills in English.
• Strong phone communication and active listening skills.
• Detail-oriented with strong problem-solving skills.
• Self-starter able to work without close supervision.
• Ability to multi-task and manage time effectively.
• Works well in both team and individual settings.
• Ability to travel 20% for training, 10% thereafter.

Benefits

• Business casual environment.
• Competitive compensation package.
• Medical, dental, life insurance benefits.
• Matching 401k benefits.
• Opportunities for professional growth.