Technical Support Specialist - Remote

Overview

The Technical Support Specialist is responsible for resolving technical issues related to digital dentistry production, ensuring customer satisfaction through personalized service.

In Short

• Provide technical support via phone and email to clinical customers.
• Assist in reviewing surgical plans through software.
• Diagnose and troubleshoot dental equipment and software issues.
• Support laboratories in scanning and designing prostheses.
• Install and reinstall software solutions remotely.
• Create educational materials such as tutorials.
• Report design and maintenance issues to engineering teams.
• Utilize Dynamics ticketing tool for issue tracking.
• Collaborate with teams to ensure customer satisfaction.
• Maintain a professional demeanor in all customer interactions.

Requirements

• 3 to 5 years of experience in customer service or sales in the dental sector.
• Degree in dental engineering or as a dental technician preferred.
• Advanced computer skills and experience with CAD CAM software.
• Knowledge of SAP and CRM systems is advantageous.
• Strong communication and teamwork skills.
• Ability to resolve issues quickly and efficiently.

Benefits

• Work in a dynamic and supportive environment.
• Opportunity to impact customer care in the dental industry.
• Be part of a globally recognized company.
• Access to professional development and training.