Technical Support Specialist - Remote

Overview

As a Technical Support Specialist at Hostinger, you will provide expert support for our products, ensuring customer satisfaction through effective troubleshooting and communication.

In Short

• Provide expert technical support via live chat and tickets.
• Simplify complex technical issues for customers.
• Contribute to team projects to enhance customer experience.
• Enhance the Kodee AI Assistant for better support.
• Stay updated on product features and web hosting technologies.
• Implement improvements to work processes.
• Work remotely with a reliable internet connection.
• Rotate availability including some weekends.
• Fluent in English and Spanish required.
• Experience in tech or SaaS customer support preferred.

Requirements

• Fluent in English and Spanish (C1 or native).
• Experience in customer support in tech or SaaS environments.
• Exceptional communication skills.
• Understanding of web hosting concepts.
• Advanced knowledge of web hosting technologies preferred.
• Experience with content management and support platforms.
• Ability to contribute to AI-powered systems.

Benefits

• Limitless learning opportunities and training.
• Flexible work-from-home arrangements.
• Company-provided sick days and wellness initiatives.
• Company events and team-building activities.
• Home office budget for a comfortable workspace.