Technical Support Specialist - Remote

Overview

Brightspeed is looking for a Technical Support Specialist to assist with resolving issues related to installation/change service orders and system fallout, ensuring an excellent customer experience.

In Short

• Responsible for taking phone calls and chats from technicians and business partners.
• Maintain data integrity of inventory systems.
• Respond to various service queues to meet objectives.
• Handle customer record assignments for fiber orders.
• Participate in specialized task groups to support company direction.
• Increase personal technical knowledge about Brightspeed’s products.
• Document actions taken on orders including facility changes and reported issues.
• Stay informed about departmental methods and procedures.
• Work various shifts, including weekends and holidays.
• Other duties as assigned to meet department needs.

Requirements

• Must reside in North Carolina.
• High School Diploma/GED or equivalent experience.
• Vocational training in a related field.
• 1-2 years of telecommunications experience.
• Fluent in Excel, including building spreadsheets and macros.
• Experience with construction prints and cable schematics.
• Working knowledge of service offerings like FTTP and VOIP.
• Excellent interpersonal and communication skills.
• Strong analytical and problem-solving skills.
• Ability to work overtime as needed.

Benefits

• Competitive medical, dental, vision, and life insurance.
• 401K plan with company match.
• Employee assistance program.
• Comprehensive paid time off programs.
• Investment in technology for remote connectivity.