Operations Technician - Remote

Overview

As an Operations Technician at Brightspeed, you will play a crucial role in monitoring and maintaining the transport network while ensuring exceptional customer service and operational efficiency.

In Short

• Monitor and maintain the Brightspeed transport network.
• Open trouble tickets and work on the repair of network equipment.
• Assist in equipment-specific maintenance procedures.
• Analyze network events and identify critical issues.
• Work with minimal supervision in a 24x7 environment.
• Provide Tier I/II support in platforms supported.
• Communicate effectively with peers and customers.
• Manage multiple trouble reports and escalations.
• Provide training and support to technicians.
• Maintain documentation of network failures and maintenance activities.

Requirements

• Associate's degree or equivalent education.
• 3+ years of related experience in telecommunications.
• Customer-facing experience in a similar role.
• Strong knowledge of TDM and IP-based voice and data services.
• Ability to work under pressure and tight deadlines.
• Excellent attention to detail and customer focus.
• Strong personal leadership skills.
• Ability to work collaboratively in a fast-paced environment.

Benefits

• Competitive compensation and comprehensive benefits.
• Focus on physical, emotional, and financial wellness.
• Diversity, equity, and inclusion initiatives.
• Hybrid remote/office work arrangement.
• State-of-the-art corporate HQ in Charlotte, NC.