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Operations Technician III - Remote

Posted 10 weeks ago
DevOps / Sysadmin
Full Time
USA

Overview

Brightspeed is looking for an Operations Technician III to join our team! You will monitor and maintain the ethernet/IP networks, opening trouble tickets and working on the repair of network equipment with field operations and tech support.

In Short

  • Monitor and maintain ethernet/IP networks
  • Open trouble tickets and work on network equipment repairs
  • Knowledge of Ethernet routers and switches
  • Communicate effectively with peers and customers
  • Work in a 24x7 environment
  • Provide Tier I/II support
  • Manage and correlate multiple trouble reports
  • Document network failures and maintenance activities
  • Analyze and resolve trouble situations
  • Assist field operations in equipment restoration

Requirements

  • Bachelor’s degree plus 3+ years related experience
  • Experience with Cisco, Juniper, and Nokia platforms
  • Knowledge of Layers 2 & 3 switch and router configuration
  • Strong communication and customer service skills
  • Ability to prioritize tasks in a high-pressure environment
  • Experience in telecom/network outage isolation and service restoration

Benefits

  • Competitive medical, dental, and vision insurance
  • 401K plan with company match
  • Employee assistance program
  • Comprehensive benefits reflecting wellness promotion
  • Diversity, equity, and inclusion initiatives
Brightspeed logo

Brightspeed

Brightspeed is a forward-thinking telecommunications company dedicated to transforming how individuals and communities connect through fast, reliable internet services. Operating in twenty states across the Midwest and South, Brightspeed aims to upgrade traditional copper networks to advanced fiber optic technologies, particularly in rural areas that have been historically underserved by broadband providers. With a strong commitment to delivering an exceptional customer experience, Brightspeed is backed by Apollo Global Management and is focused on building a world-class fiber network. The company values diversity, equity, and inclusion, fostering a workplace culture that encourages authenticity and collaboration among its team members.

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