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Technical Support Specialist - Remote

Posted 5 hours ago
Customer Service
Full Time
NC, USA

Overview

Brightspeed is seeking a Technical Support Specialist to assist technicians and business partners in resolving installation and service-related issues, ensuring an excellent customer experience.

In Short

  • Responsible for handling calls and chats from technicians and business partners
  • Maintain data integrity of inventory systems
  • Respond to various service queues to meet objectives
  • Handle customer record assignments for fiber orders
  • Participate in focus groups to support company direction
  • Stay informed about departmental methods and procedures
  • Increase technical knowledge of Brightspeed products
  • Other duties as assigned

Requirements

  • Must reside in North Carolina
  • High School Diploma/GED or equivalent experience
  • Vocational training in a related field
  • 1-2 years of telecommunications experience
  • Fluent in Excel, including macros
  • Experience with construction prints and cable schematics
  • Knowledge of FTTP, Data, VOIP service offerings
  • Strong analytical and problem-solving skills
  • Excellent interpersonal and communication skills
  • Ability to work various shifts and overtime as needed

Benefits

  • Competitive compensation
  • Comprehensive benefits including medical, dental, vision
  • 401K plan with company match
  • Paid time off programs
  • Employee assistance program
Brightspeed logo

Brightspeed

Brightspeed is a forward-thinking telecommunications company dedicated to transforming how individuals and communities connect through fast, reliable internet services. Operating in twenty states across the Midwest and South, Brightspeed aims to upgrade traditional copper networks to advanced fiber optic technologies, particularly in rural areas that have been historically underserved by broadband providers. With a strong commitment to delivering an exceptional customer experience, Brightspeed is backed by Apollo Global Management and is focused on building a world-class fiber network. The company values diversity, equity, and inclusion, fostering a workplace culture that encourages authenticity and collaboration among its team members.

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