Technical Support Specialist - Remote

Overview

We’re looking for our new Technical Support Specialist to join our Customer Support team based in North America.

In Short

• This role is fully remote and we will consider candidates in Eastern time zones (EST).
• Serve as the primary point of contact for customers seeking technical assistance via various channels including email, video conferencing, and live chat.
• Diagnose and resolve technical issues related to our marketing analytics technology platform.
• Collaborate with customers to understand their technical requirements and provide tailored solutions.
• Escalate unresolved issues to the appropriate internal teams.
• Document all customer interactions in our Support ticketing system.
• Assist in the development and maintenance of technical support documentation.
• Stay up-to-date on product enhancements and industry best practices.
• Participate in regular training sessions to enhance technical knowledge.
• 2-3 years experience delivering effective technical support.

Requirements

• Bachelor's degree in a technical discipline or equivalent experience.
• Basic web programming and SQL knowledge.
• Familiarity with web technologies, APIs, and data warehousing.
• Experience with CRM systems and support ticketing platforms.
• Effective problem-solving skills.
• Highly motivated and able to prioritize effectively.
• Clear communication skills with internal and external parties.
• Mindset of continuous personal growth and development.

Benefits

• Fully paid medical/dental/vision benefits (for employee & dependents).
• Generous PTO.
• 401k with matching.
• Options.
• Tech package.
• Home office and wifi stipend.