Technical Support Specialist - Remote

Overview

As a Technical Support Specialist at Adaptive, you’ll assist customers while also taking ownership of advanced technical investigations.

In Short

• Handle customer support inquiries, including advanced technical issues.
• Review logs and dashboards to diagnose complex problems.
• Replicate customer-reported issues in sandbox environments.
• Troubleshoot integrations, especially QuickBooks Online.
• Create detailed escalation tickets for engineering.
• Manage multi-step investigations with timely follow-up.
• Collaborate with engineering during escalations.
• Surface patterns to Product and Engineering.
• Produce Help Center content on technical troubleshooting.

Requirements

• 2+ years technical support or SaaS troubleshooting experience.
• Experience with QBO or accounting system integrations.
• Strong debugging skills and comfort with logs.
• Excellent written communication.
• Experience with long-running technical cases.
• Understanding of construction industry financial processes.
• Familiarity with communication platforms like Intercom.
• Ability to learn complex systems quickly.

Benefits

• Opportunity for high-impact technical work.
• Competitive cash compensation.
• Top-tier benefits and 401(k) match.
• Flexible, remote-friendly work environment.