Technical Support Specialist - Remote

Overview

As a Technical Support Specialist, you’ll report to the Customer Care Director and tackle service/program-related questions, technical issues, and operational responsibilities. You’ll join a dynamic team of business leaders, software engineers, and data scientists, all working together to make an impact. If you thrive in a fast-paced, collaborative environment, we’d love to have you on board!

In Short

• Provide phone and email support to Ting customers, ensuring timely and professional assistance.
• Create, maintain and follow clear, concise, and accurate documentation for internal and external use.
• Troubleshoot and resolve issues down to the root cause.
• Act as a liaison between multiple operational departments to ensure smooth service delivery for customers and partners.
• Identify, report, and document technical issues.
• Effectively manage and prioritize tasks in a fast-paced environment while meeting deadlines.
• Support the Engineering team by testing software and hardware, contributing to product improvements.
• Perform other duties as required to support business objectives.

Requirements

• Associate’s degree or valid, up-to-date certification in a related field.
• 2+ years of experience in technical support or customer support roles.
• Experience using ticket systems to track and resolve customer inquiries.
• Proven ability to deliver exceptional customer care via phone and email.
• Strong organizational skills with the ability to multi-task in a fast-paced environment.
• Self-motivated and disciplined to excel in a remote work setting.
• Availability to work a rotating schedule, including nights, weekends, and holidays.

Benefits

• Opportunity to be a part of a groundbreaking technology.
• Help protect families, homes, and communities from electrical fires.
• Professional development opportunities.
• Competitive compensation.
• Comprehensive benefits.
• Ownership and strategy shaping opportunities.
• Drive meaningful change in fire prevention.