Technical Support Specialist - Remote

Overview

The Technical Support Specialist is responsible for triaging and troubleshooting NetApp systems and products through various communication channels.

In Short

• Triage and troubleshoot NetApp systems and products via chat, phone, email, and remote sessions.
• Analyze system and application logs to identify issues.
• Ask targeted questions to diagnose problems and provide solutions.
• Research documentation and collaborate with team members for troubleshooting.
• Provide timely updates to customers on case status.
• Manage multiple open issues and escalate complex ones as needed.
• Create and improve Support Knowledge Base documentation.
• Document issues thoroughly in the CRM system.
• Collaborate with downstream teams to resolve technical issues.

Requirements

• Proficient written and verbal communication skills.
• Ability to work under pressure in high-stress situations.
• Bilingual skills in Korean and Japanese.
• Desire to learn and work with emerging technologies.
• Team-oriented and able to work independently.
• Ability to provide detailed troubleshooting instructions.
• Proficient problem-solving and troubleshooting skills.
• Basic technical understanding in areas such as hardware, software, and networking.
• Familiarity with cloud technologies and AI fundamentals.

Benefits

• Opportunity to work with cutting-edge technologies.
• Collaborative team environment.
• Professional development opportunities.