Technical Support Specialist - Remote

Overview

The Technical Support Specialist will provide front-line technical expertise across hosted environments, focusing on Azure Virtual Desktop Infrastructure, SQL performance, and application deployment pipelines.

In Short

• Support Azure-hosted environments.
• Resolve technical issues related to various services.
• Manage and optimize CI/CD deployments.
• Work across server technologies like IIS and Active Directory.
• Document and improve support processes.
• Collaborate with Infrastructure, Development, and Product teams.
• Provide tier 1 and 2 support for technical issues.
• Assist with cloud migrations and environment upgrades.
• Analyze logs and solve technical problems.
• Receive mentorship and support for career growth.

Requirements

• Experience in a technical support or systems role.
• Knowledge of Azure Virtual Desktop and SQL troubleshooting.
• Familiarity with CI/CD tools like Octopus Deploy.
• Strong customer service and communication skills.
• Ability to analyze and solve technical problems.
• Experience with documentation and tracking systems.
• Adaptability in a fast-paced environment.
• Team-oriented mindset with a focus on collaboration.
• Attention to detail in support tasks.
• Empathy and professionalism in customer interactions.

Benefits

• Opportunity for career growth and mentorship.
• Work in a collaborative and supportive team environment.
• Gain expertise in modern cloud platforms and technologies.
• Engage in meaningful work that impacts communities.
• Flexible work arrangements with a remote position.
• Dynamic organizational culture that encourages creativity.
• Diversity and inclusion in the work environment.
• Supportive of candidates with disabilities.
• Autonomy to contribute and innovate.
• Engage with high-priority issues and critical environments.