Financial Aid Service Specialist - Remote

Overview

The Financial Aid Service Specialist at Aquila is responsible for assisting institutions with complex financial aid processes, ensuring compliance, and providing exceptional customer service.

In Short

• Join a remote Financial Aid Services team.
• Advise on financial aid processes and regulations.
• Provide customer support across multiple channels.
• Collaborate with internal teams for client outcomes.
• Maintain resources like SOPs and knowledge articles.
• Communicate technical information clearly.
• Participate in problem-solving sessions.
• Contribute to knowledge sharing and process improvement.
• Support institutional staff with compliance and packaging.
• Opportunity for professional growth within the organization.

Requirements

• Strong background in financial aid administration.
• Experience with Title IV regulations and compliance.
• Proficient in Microsoft Office and financial aid systems.
• Excellent verbal and written communication skills.
• Ability to work collaboratively in a virtual environment.
• Detail-oriented with strong critical thinking skills.
• Customer service experience, ideally in a high-volume environment.
• Familiarity with financial aid management applications.
• Willingness to travel occasionally for training.
• Empathetic and patient communicator with a focus on client needs.

Benefits

• Be part of a mission-driven organization.
• Join a long-standing, profitable company.
• Opportunities for professional growth and advancement.
• Access to a broad network of companies.
• Support for mentorship and internal mobility.
• Collaborative and dynamic work environment.
• Autonomy to be creative and innovative.
• Inclusive culture valuing diverse backgrounds.
• Potential for impactful work in the education sector.
• Work aligned with Eastern Time zone.