Financial Aid Service Specialist - Remote

Overview

The Financial Aid Service Specialist will support institutions in navigating complex financial aid processes, ensuring compliance and providing exceptional customer service.

In Short

• Join a remote Financial Aid Services team.
• Assist institutions with financial aid processes and software.
• Provide clear and accurate answers to financial aid questions.
• Collaborate with internal teams to ensure client satisfaction.
• Interpret financial aid policies and regulations.
• Contribute to knowledge base and SOP development.
• Engage in problem-solving sessions for complex issues.
• Provide real-time support via chat and phone.
• Maintain confidentiality and integrity in client interactions.
• Opportunities for professional growth within the organization.

Requirements

• Experience in financial aid administration.
• Strong understanding of federal and state regulations.
• Proficiency in financial aid management systems.
• Excellent verbal and written communication skills.
• Ability to work collaboratively in a virtual environment.
• Experience in customer service, preferably in a high-volume setting.
• Strong problem-solving and analytical skills.
• Familiarity with AI tools for client support.
• Willingness to travel occasionally for training.
• Detail-oriented with strong organizational skills.

Benefits

• Be part of a mission-driven organization.
• Join a stable and growing company.
• Opportunities for professional development and mentorship.
• Access to a broad network of companies for career exploration.
• Work in a collaborative and innovative environment.