Virtual Financial Aid Officer - Remote

Overview

The Virtual Financial Aid Officer will support schools without an on-site financial aid presence by providing guidance on processes, assisting with applications, and ensuring timely access to accurate information for students and families.

In Short

• Remote-first role aligned with Eastern Standard Time.
• Provide exceptional customer service to schools, students, and families.
• Process and verify federal student aid eligibility.
• Ensure compliance with federal and state financial aid regulations.
• Prepare, certify, and process financial aid offers.
• Participate in team meetings and contribute to a collaborative environment.
• Support knowledge sharing and continuous improvement initiatives.
• Communicate effectively with diverse audiences.
• Manage relationships with schools independently.
• Maintain accurate financial aid data and student records.

Requirements

• Experience in financial aid administration.
• Proficient in financial aid management and student information systems.
• Strong analytical and organizational skills.
• Excellent verbal and written communication skills.
• Ability to manage competing priorities with precision.
• Knowledge of federal and state financial aid regulations.
• Familiarity with relevant software applications preferred.
• Customer-focused with a collaborative mindset.
• Responsive and exercises sound judgment.
• Values inclusivity and respect differing perspectives.

Benefits

• Opportunity to support post-secondary institutions and students.
• Join a profitable and growing company.
• Full remote role promoting work-life balance.
• Access to continuous learning and career advancement opportunities.
• Be part of a newly established and innovative team.
• Work in a dynamic organization focused on growth and impact.
• Participate in shaping a supportive, high-performing culture.
• Rewarding opportunity to make a difference in students' lives.
• Mentorship and development support provided.
• Encouragement of diverse backgrounds and experiences.