Virtual Financial Aid Officer - Remote

Overview

The Virtual Financial Aid Officer will support schools without an on-site financial aid presence by providing clear guidance on processes, assisting with applications, and ensuring timely access to accurate information for students and families.

In Short

• Remote-first role from anywhere in the US.
• Provide exceptional customer service to schools, students, and families.
• Determine student eligibility and ensure compliance with federal and state guidelines.
• Prepare and process financial aid offers and disbursements.
• Participate in team meetings and contribute to a collaborative environment.
• Support knowledge sharing and continuous improvement in financial aid processes.
• Manage relationships with schools and maintain consistent communication.
• Stay informed on evolving financial aid regulations and best practices.
• Provide financial counseling and explain aid estimates to stakeholders.
• Work in a supportive, high-performing culture focused on excellence.

Requirements

• Experience in financial aid administration and management systems.
• Strong analytical, organizational, and customer-focused skills.
• Proficiency in Microsoft Office and financial aid management systems.
• Up-to-date knowledge of federal and state financial aid regulations.
• Excellent verbal and written communication skills.
• Ability to work collaboratively in a virtual environment.
• Attention to detail and ability to manage competing priorities.
• Experience with compliance and regulatory standards is a plus.
• Ability to interact compassionately with diverse audiences.
• Commitment to inclusivity and respect for differing perspectives.

Benefits

• Opportunity to support post-secondary institutions and students.
• Join a profitable and growing company prioritizing work-life balance.
• Access to continuous learning and career advancement opportunities.
• Be part of a newly established team with innovative processes.
• Work in an entrepreneurial culture that values creativity and impact.
• Opportunity to shape a supportive, high-performing culture.
• Flexible remote work environment to eliminate commuting costs.
• Engagement with diverse backgrounds and experiences.
• Support through mentorship and development opportunities.
• Rewarding role with a focus on making a difference in education.