Technical Support Specialist - Remote

Overview

The Technical Support Specialist is responsible for troubleshooting and resolving issues across business applications, networking, and hardware to ensure customer satisfaction.

In Short

• This is a fully remote position located in the United States.
• Field support calls, chat, and email inquiries from users.
• Collaborate with customers to troubleshoot and resolve software and hardware issues.
• Create Knowledge base articles for common customer challenges.
• Participate in on-call rotation for 24/7 support.
• Mentor junior staff within the support team.
• Maintain documentation of customer interactions and resolutions.
• Complete training and maintain knowledge of technological trends.
• Follow change and problem management processes.
• Work independently and collaboratively with teams.

Requirements

• 2-4 years of experience in IT customer support.
• Experience with applications like Primavera, Autodesk, or ESRI.
• Knowledge of Windows Server 2016 & 2019.
• Ability to handle case escalations and resolve technical issues.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Attention to detail and commitment to quality.
• Bachelor’s degree in Computer Science or related field preferred.

Benefits

• Entrepreneurial culture with empowered employees.
• Supportive leadership that encourages innovation.
• Collaborative working environment.
• Health, Dental, Vision, Life, and Disability benefits.
• 401k with a match.