Manager, Vendor Management – Outbound Sales - Remote

Overview

The Manager, Vendor Management - Outside Sales will lead execution aspects of contact centers supporting Brightspeed’s Outbound Calling Programs, focusing on developing sales strategies and managing vendor relationships.

In Short

• Lead execution of outbound calling strategies to meet sales targets.
• Manage relationships with contact center vendors.
• Monitor vendor performance against KPIs.
• Develop and implement quality assurance protocols.
• Analyze performance data for optimization.
• Ensure compliance with regulatory requirements.
• Serve as primary contact between internal stakeholders and vendors.
• Prepare reports and presentations for senior management.
• Handle escalated customer issues effectively.
• Develop and implement training for vendor teams.

Requirements

• Bachelor’s Degree or equivalent experience.
• 3+ years of experience in team management.
• Experience in managing contact centers and BPO operations.
• Outbound sales experience is a must.
• Strong customer focus and advocacy skills.
• Ability to communicate effectively.
• Proven track record in developing staff.
• Strong negotiation skills.
• Ability to analyze data and identify trends.
• Experience in the broadband or telecom industry is a plus.

Benefits

• Competitive medical, dental, and vision insurance.
• 401K plan with company match.
• Employee assistance program.
• Comprehensive wellness programs.
• Flexible work environment.
• Opportunities for professional development.
• Inclusive workplace culture.
• Recognition as a Top Workplace.
• Commitment to diversity and inclusion.
• Remote work options available.