Manager, Vendor Management - Sales - Remote

Overview

As a Manager, Vendor Management - Sales at Brightspeed, you will lead the execution of outbound calling programs while managing vendor relationships and ensuring strategic alignment with sales goals.

In Short

• Lead execution aspects of contact centers supporting outbound calling programs.
• Develop and implement outbound calling strategies for sales and revenue targets.
• Manage BPO operations and ensure contractual execution and SLA delivery.
• Oversee vendor partner relationships, optimizing performance against KPIs.
• Translate sales strategies into actionable plans for vendor teams.
• Establish quality assurance protocols for high-quality interactions.
• Analyze data to identify areas for performance improvement.
• Communicate regularly with stakeholders on performance metrics.
• Conduct audits to ensure compliance with guidelines and policies.
• Handle escalated customer issues and lead crisis management efforts.

Requirements

• Bachelor’s Degree or equivalent experience.
• 3+ years of experience in team leadership and contact center management.
• Experience with outbound sales and service strategies.
• Strong negotiation and communication skills.
• Proven track record in developing and tracking KPIs.
• Ability to work under pressure and solve problems effectively.
• Knowledge of broadband products and services.
• Strong leadership and team-building skills.
• Experience with compliance and risk management.
• Master's Degree or relevant certifications are a plus.

Benefits

• Competitive medical, dental, vision, and life insurance.
• 401K plan with company match.
• Employee assistance program.
• Paid time off programs promoting overall wellness.
• Opportunities for professional development and training.
• Inclusive workplace culture that values diversity.
• Flexible work arrangements, including remote options.
• Recognition as a Top Workplace by the Charlotte Observer.
• Access to technology that fosters team connectivity.
• Commitment to community equity through accessible internet.