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Operations Technician II - Remote

Posted 10 weeks ago
DevOps / Sysadmin
Full Time
USA

Overview

Brightspeed is looking for an Operations Technician II to join our team who monitors, maintains, and manages networks, ensuring high-quality customer experience and efficient network operations.

In Short

  • Monitor and maintain network operations
  • Open trouble tickets and manage network element connectivity
  • Lead equipment and facility repairs
  • Analyze and resolve trouble situations
  • Provide support to technicians during restoration activities
  • Document network failures and maintenance activities
  • Configure and test ports for connection requests
  • Troubleshoot central office connectivity issues
  • Work with minimal supervision in a NOC environment
  • Communicate effectively with peers and customers

Requirements

  • Three plus years of related experience
  • Experience with Cisco, Juniper, and Nokia platforms
  • Knowledge of Layers 2 & 3 switch and router configuration
  • Strong customer service and organizational skills
  • Ability to prioritize tasks in a high-pressure environment
  • Excellent communication skills

Benefits

  • Competitive compensation
  • Comprehensive benefits including medical, dental, and vision
  • 401K plan with company match
  • Employee assistance program
  • Focus on diversity, equity, and inclusion
Brightspeed logo

Brightspeed

Brightspeed is a forward-thinking telecommunications company dedicated to transforming how individuals and communities connect through fast, reliable internet services. Operating in twenty states across the Midwest and South, Brightspeed aims to upgrade traditional copper networks to advanced fiber optic technologies, particularly in rural areas that have been historically underserved by broadband providers. With a strong commitment to delivering an exceptional customer experience, Brightspeed is backed by Apollo Global Management and is focused on building a world-class fiber network. The company values diversity, equity, and inclusion, fostering a workplace culture that encourages authenticity and collaboration among its team members.

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