Robotics Field Operations Technician - Remote

Overview

As a Robotics Field Operations Technician, you’ll play a pivotal role in ensuring the success of our robot fleet through technical maintenance and operational support.

In Short

• Troubleshoot, diagnose, and repair robots using hardware and software tools.
• Monitor and support robots in the field, resolving operational issues.
• Assist with the deployment and retrieval of robots in and out of market areas.
• Conduct component-level and assembly-level testing to identify performance issues.
• Provide feedback to engineering and development teams to refine hardware, software, and operational processes.
• Track, manage, and maintain lab and component inventories.
• Log repair activities in Jira, including photos and videos, to inform hardware and software teams.
• Assist merchants, retail staff, and customers during delivery operations.
• Maintain the cleanliness and appearance of robots to uphold Serve Robotics’ brand image.

Requirements

• 1–3 years of experience in electro-mechanical, robotics, automotive, electronics, or a similar technical field.
• Proficiency with diagnostic tools, including multimeters, oscilloscopes, and other bench equipment.
• Experience with software and hardware troubleshooting.
• Familiarity with Jira or similar documentation tools.
• Ability to lift 70 lbs and spend extended periods on your feet.
• Comfortable driving U-Haul-sized vehicles.
• Valid U.S. driver’s license.
• Ability to work weekends and flexible shifts, including mornings and evenings.

Benefits

• Hands-on experience in robotics or automation systems.
• Familiarity with rapid prototyping, testing, or instrumentation.
• Comfortable riding a bicycle in a city environment.