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Operations Technician III - Remote

Posted Yesterday
All others
Full Time
USA

Overview

Brightspeed is looking for an Operations Technician III to join our team! You will be responsible for monitoring, maintaining, and management of networks, ensuring a high-quality customer experience.

In Short

  • Monitor and manage network operations
  • Open and manage trouble tickets
  • Analyze and resolve network issues
  • Provide support to technicians
  • Maintain documentation of network activities
  • Work in a NOC environment with minimal supervision
  • Manage multiple trouble reports simultaneously
  • Knowledge of telecom and network topology
  • Configure and test network ports
  • Troubleshoot central office connectivity

Requirements

  • Three plus years of related experience
  • Experience with Cisco, Juniper, and Nokia platforms
  • Skills in switch and router configuration
  • Strong communication and customer service skills
  • Ability to work under pressure
  • Organizational and multi-tasking abilities

Benefits

  • Competitive compensation
  • Comprehensive benefits package
  • 401K plan with company match
  • Employee assistance program
  • Promotion of overall wellness
Brightspeed logo

Brightspeed

Brightspeed is a forward-thinking telecommunications company dedicated to transforming how individuals and communities connect through fast, reliable internet services. Operating in twenty states across the Midwest and South, Brightspeed aims to upgrade traditional copper networks to advanced fiber optic technologies, particularly in rural areas that have been historically underserved by broadband providers. With a strong commitment to delivering an exceptional customer experience, Brightspeed is backed by Apollo Global Management and is focused on building a world-class fiber network. The company values diversity, equity, and inclusion, fostering a workplace culture that encourages authenticity and collaboration among its team members.

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