Technical Support Specialist - Remote

Overview

As a Technical Support Specialist at ScottCare, you'll play a pivotal role as the first line of support for healthcare professionals, helping them troubleshoot and maximize the performance of specialized medical software and hardware systems.

In Short

• Serve as the first point of contact for customers seeking assistance.
• Deliver outstanding customer service through various communication channels.
• Diagnose and resolve issues related to ScottCare products.
• Document all customer interactions and technical issues.
• Collaborate with cross-functional teams to improve processes.
• Stay current with product updates and industry best practices.
• Provide training and guidance to healthcare professionals.
• Blend technical expertise with a strong sense of service.
• Work in a hybrid environment with remote and in-office tasks.
• Contribute to internal knowledge bases and process improvement.

Requirements

• Bachelor’s degree in a relevant field preferred.
• Experience in cardiac rehabilitation or medical device support desirable.
• Proficiency in troubleshooting hardware and software issues.
• Familiarity with CRM systems (e.g., Salesforce.com).
• Experience documenting interactions per medical industry regulations.
• Strong customer-focused mindset.
• Excellent communication skills.
• Analytical thinking and problem-solving abilities.
• Detail-oriented with compliance in documentation.
• Ability to work well in cross-functional teams.

Benefits

• Comprehensive benefits package including medical and dental.
• 401(k) match and voluntary benefits.
• Opportunities for growth and development.
• Supportive and collaborative team environment.
• Work at the intersection of clinical care and innovation.