Technical Support Engineer - China - Remote

Overview

As a Technical Support Engineer at KX Technologies, you will provide prompt and effective technical assistance to customers, ensuring they receive the support they need for both existing and new products.

In Short

• Provide technical assistance to customers via phone, email, or in person.
• Stay updated with product changes and market trends.
• Collaborate with internal development and technical teams.
• Conduct product demonstrations and presentations.
• Oversee product installation, testing, and training.
• Gather customer feedback for product improvement.
• Engage in technical-related communications with key customers.
• Manage projects directly based on type and resource requirements.
• Coordinate with product development teams on testing protocols.
• Advocate for customer needs in continuous improvement efforts.

Requirements

• Strong knowledge of technical support processes.
• Experience in customer interaction and communication.
• Ability to work collaboratively with cross-functional teams.
• Understanding of product testing and validation processes.
• Proficiency in market analysis and competitive studies.
• Problem-solving skills and attention to detail.
• Ability to manage projects effectively.
• Willingness to travel for customer visits as needed.
• Technical background in engineering or related fields.
• Fluency in English and Mandarin is preferred.

Benefits

• Opportunity to work in a global industrial organization.
• Diverse learning and working opportunities.
• Empowering culture that values individual contributions.
• Career growth potential within the organization.
• Supportive team environment.
• Access to resources for skill development.
• Engagement in meaningful projects that make an impact.
• Competitive compensation and benefits.
• Flexible working arrangements.
• Strong ethical standards and corporate responsibility.