Technical Support Engineer - Remote

Overview

BigID is an innovative tech startup focused on solutions for data security, compliance, privacy, and AI data management. We lead the market in helping customers reduce risk, drive business innovation, achieve compliance, and get more value from their data.

In Short

• Provide high-quality support to enterprise customers.
• Triage and troubleshoot technical issues.
• Evaluate implementation results and deploy solutions.
• Engage with internal and client teams for successful resolutions.
• Document product issues and enhancement requests.
• Participate in on-call rotation during weekends or holidays.

Requirements

• 2+ years of experience in IT in a customer-facing role.
• Undergraduate degree in Computer Science or related fields.
• Experience with Linux-based Operating Systems.
• Basic experience with RDBMS like SQL Server, Oracle, MySQL.
• Professional experience in Docker and Kubernetes is a plus.
• Ability to troubleshoot complex software issues.

Benefits

• Equity participation for all employees.
• Flexible work arrangements.
• Compulsory benefits based on country of residence.