Technical Support Engineer - Remote

Overview

As a Technical Support Engineer, you will solve the hardest problems that our customer-facing teams have to escalate, providing timely and accurate solutions to technical and integration issues.

In Short

• Take ownership of reported issues and ensure their resolution.
• Conduct research, diagnosis, troubleshooting, and identify solutions to address system and service problems.
• Escalate unresolved issues to the appropriate developers and document standardized solutions.
• Handle crises in the event of feature failures or application downtime.
• Develop, track, and report on key metrics.
• Participate in an on-call rotation and resolve production incidents.

Requirements

• Experience in Technical Support or similar role.
• Basic understanding of software programming.
• Fluency in both written and spoken English.
• Fundamental knowledge of APIs.
• Comfortable creating longer SQL queries.
• Capability to troubleshoot web applications.
• Comfort working with Mac, Linux, and Windows.
• A proactive approach to teamwork and excellent interpersonal skills.

Benefits

• Flexibility to work from home at our eligible locations in the USA.
• Extra recharge days per year on top of your annual vacation days.
• Stock options that ensure you share in our success.
• Private health insurance coverage.
• Learning and Development and Health & Sports budgets.