Remote Otter LogoRemoteOtter

Technical Support Engineer - Remote

Posted 1 week ago
Customer Service
Full Time
Ireland
€57,000 - €68,000/year

Overview

As a Self Managed Support Engineer, you will engage directly with our Enterprise customers across both the Airbyte Cloud enterprise product and Customers running Airbyte Enterprise on their own infrastructure, to ensure their success with the Airbyte product.

In Short

  • Provide exceptional email and Zoom support to Enterprise customers.
  • Collaborate with internal and external engineers to identify and resolve issues.
  • Engage in engineering tasks, including automation and development.
  • Document solutions and enhance the Knowledge Base.
  • Act as a liaison between users and Product/Engineering teams.

Requirements

  • 3+ years of experience in Data Engineering, DevOps, or similar roles.
  • Proficiency in Kubernetes, Docker, Python, APIs, SQL, and NoSQL.
  • Familiarity with networking technologies like TCP/IP and HTTP(S).
  • Experience working closely with Engineering teams.
  • Excellent communication skills with Enterprise customers.

Benefits

  • Unlimited paid time off with a minimum of 25 PTO days per year.
  • 16 weeks of paid parental leave for new parents.
  • Sponsored travel for team retreats and offsites.
  • Continuous learning and training sponsorship.
  • Competitive benefits package including 100% coverage for medical, dental, and vision insurance.

Airbyte

Airbyte

Airbyte is the open-source standard for Data Movement, empowering data teams to seamlessly transfer data from various sources, including applications, APIs, unstructured data, and databases, to data warehouses, lakes, and AI applications. With a commitment to extensibility and control, Airbyte has facilitated the creation of over 15,000 connectors and has been installed by more than 200,000 companies. Backed by $181 million in funding from top investors, Airbyte emphasizes product-led growth, aiming to build exceptional products that resonate with users. The company values transparency and accessibility, offering an open company handbook to provide context to employees and candidates alike.

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