Technical Support Engineer - Remote

Overview

The Technical Support Engineer is a vital resource for answering customer technical inquiries and ensuring satisfaction through effective communication and problem resolution.

In Short

• Provide technical expertise in resolving Storage Area Network (SAN) product issues.
• Support customers, resellers, OEMs, and field personnel with product-related issues.
• Document customer interactions and troubleshoot issues in a lab environment.
• Analyze data traces from protocol analyzers.
• Manage problem resolution plans and communicate outcomes.
• Record and update service requests in the CRM database.
• Collaborate with the Sustaining Engineering team for issue escalation.
• Maintain excellent customer communication throughout the support process.
• Adapt to new technologies rapidly.
• Work cooperatively with team members to achieve results.

Requirements

• BS or MS degree in Electrical Engineering/Computer Engineering or equivalent experience.
• Excellent knowledge of networking technologies and protocols.
• Understanding of SNMP monitoring and management.
• Good knowledge of Linux/UNIX servers.
• Desirable scripting knowledge.
• Proven technical troubleshooting skills.
• Excellent communication and problem-solving abilities.
• Ability to work flexible shifts, including weekends and holidays.
• Additional language skills are a plus.

Benefits

• Equal opportunity employer.
• Consideration for applicants without regard to race, color, religion, sex, or national origin.
• Supportive work environment promoting team success.
• Global technology leader with diverse opportunities.