Technical Support Engineer - Remote

Overview

As a Technical Support Engineer, you will be the highest level of technical escalation for our APAC customers and contribute to the continuous improvement of Kiln's engineering and customer support practices.

In Short

• Provide technical support to clients regarding staking and troubleshoot issues.
• Debug issues and raise tickets for engineering resolution.
• Onboard and train business clients on staking services.
• Maintain a knowledge base of staking-related information.
• Collaborate with sales and product teams.
• Utilize tools like Linear, Postman, and Slack.
• Work with technologies including SQL, Golang, and AWS.
• Engage with clients to ensure effective use of services.
• Contribute to continuous improvement in support practices.
• Communicate effectively across channels.

Requirements

• 5+ years of technical customer support experience in a B2B software company.
• 1+ year of experience in web3, blockchain, and cryptocurrency.
• 1+ year of professional experience with SQL.
• Experience with API troubleshooting and software implementation.
• Strong problem-solving and debugging skills.
• Outstanding communication skills.
• Native or business-level English proficiency.

Benefits

• Fast-paced, bureaucracy-free work environment.
• Equity share options.
• Competitive salary.
• Flexible holidays.
• Flexible remote working options.
• Choice of IT equipment.
• Internet connection support.
• Personal development budget.
• Budget for overseas tech conferences.