Remote Otter LogoRemoteOtter

Technical Support Engineer - Remote

Posted 7 days ago
Customer Service
Full Time
Singapore

Overview

We’re looking for a Support Engineer who loves talking to customers and helping them solve their problems while also building out our support tooling.

In Short

  • Be the face of PostHog for customers, providing direct support.
  • Improve support processes and tools for future growth.
  • Answer support tickets across various products.
  • Collaborate with product teams to prioritize issues.
  • Work closely with Customer Success team to meet response targets.
  • Diagnose and fix issues, escalating when necessary.
  • Strong focus on customer satisfaction and engagement.
  • Technical proficiency to assist engineering users.
  • Ability to build solutions for support tooling improvements.
  • Experience in a similar support role is a plus.

Requirements

  • Based in Singapore.
  • Experience with SDK, specifically JS and NextJS.
  • Strong customer focus.
  • Good at prioritizing and context switching.
  • Engineering background preferred.
  • Ability to independently build solutions.

Benefits

  • Work in a rapidly growing company.
  • Be part of a supportive and collaborative team.
  • Opportunity to enhance customer experience.
  • Engage directly with product development.
  • Contribute to the improvement of support processes.
PostHog logo

PostHog

PostHog is a full-remote, globally distributed company dedicated to helping engineers build better products through a comprehensive platform that offers product and web analytics, session replay, feature flags, experiments, and more. Founded as an open-source project during Y Combinator's W20 cohort, PostHog has rapidly gained traction, with over 70,000 companies using its platform and achieving significant product-led growth. The company values transparency, autonomy, and community engagement, aiming to create a culture where team members can work independently on impactful projects. With a focus on sustainable growth and a commitment to diversity and inclusion, PostHog is positioned as a leader in the analytics space, continuously innovating to enhance its offerings.

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