Technical Support Engineer - Remote

Overview

Delinea is a pioneer in securing identities through centralized authorization, making organizations more secure by seamlessly governing their interactions across the modern enterprise. Delinea allows organizations to apply context and intelligence throughout the identity lifecycle across cloud and traditional infrastructure, data, and SaaS applications to eliminate identity-related threats.

In Short

• Join a passionate global team at Delinea.
• Provide world-class support to enterprise customers.
• Resolve technical customer problems through analysis.
• Participate in group problem-solving meetings.
• Research and solve complex issues.
• Work closely with Team Lead to meet SLA requirements.
• Document detailed failure and solution information.
• Strong English communication skills are required.
• 2+ years in a Technical Support Engineer role preferred.
• Experience with SQL and scripting languages is a plus.

Requirements

• 2-year degree required; 4-year degree in Computer Science is a plus.
• Experience with SQL 2014 or higher.
• Ability to write and demonstrate SQL queries or scripts preferred.
• Experience with PowerShell, Bash or other scripting languages a plus.
• Knowledge of installing and maintaining webservers.
• Prior working experience with .NET applications is highly desired.
• Ability to troubleshoot applications in a Mac OS environment is a plus.
• Ability to work with diverse worldwide team members.

Benefits

• Competitive salaries and equity program.
• Full suite of medical, dental, and vision insurance.
• 401(k) matching and comprehensive life insurance.
• Generous discretionary time off (DTO).
• 12 paid holidays and paid leave for caregivers.