Technical Support Engineer - Remote

Overview

As a Technical Support Engineer at Graylog, you will support, build, and maintain expertise in our Threat Detection, Investigation, & Response solutions, while engaging with customers to solve their challenging problems.

In Short

• Support deployment, upgrade, and architectural improvements of Graylog environments.
• Become a subject matter expert on the Graylog platform.
• Serve as a primary point of contact for customer issues.
• Collaborate with internal teams to advocate for customer needs.
• Maintain working knowledge of products and technologies.
• Engage in testing and lab experimentation.
• Work independently and as part of a globally distributed team.
• Excellent problem-solving and analytical skills.
• Fluent in spoken and written English.
• Opportunity to grow professionally in a fast-growing environment.

Requirements

• Bachelor’s degree in Computer Science, IT, Cybersecurity, or related field (advantageous).
• Understanding of networking protocols (TCP/IP, DNS, DHCP, VPN).
• Basic to intermediate knowledge in Linux systems administration.
• Interest in cybersecurity concepts (SIEM, API Security).
• Knowledge of cloud computing (AWS knowledge advantageous).
• Strong communication skills and customer-centric approach.
• Reside in North America.

Benefits

• Work with a diverse, globally distributed team.
• Professional and personal growth opportunities.
• Choice of latest equipment to succeed.
• Monthly allowance for telecommuting costs.