Technical Support Engineer - Remote

Posted 1 week ago

Customer Service

Full Time

Worldwide

Public Sector IT Solutions

Overview

We are looking for someone who excels in customer interaction and has a strong interest in technology. Are you driven by the challenge of listening to customer needs and turning their problems into solutions? If you also have experience working with GIS, this could be the opportunity you've been waiting for!

In Short

Provide technical support for GEOSECMA products.
Assist users and resellers through phone and email.
Focus on troubleshooting and user support.
Engage in customer dialogue to gather insights.
Identify development opportunities through customer feedback.
Work in a supportive team environment.
Be responsible for structured and results-oriented problem-solving.
Communicate effectively in Swedish and English.
Background in GIS and municipal engineering is preferred.
Contribute to maintaining and improving customer satisfaction.

Requirements

Experience as a GIS engineer.
Background in municipal engineering, physical planning.
Strong interest in technology.
Fluent in Swedish and English, both spoken and written.

Benefits

Professional development opportunities.
Fixed salary and pension insurance.
Health and wellness benefits.
Work with a friendly and engaged team.
Flexible work-from-home options.

Sokigo

Sokigo is a growing company specializing in GIS (Geographic Information Systems) and urban development solutions. They focus on delivering seamless and innovative products, such as CSM, FB, and GEOSECMA for ArcGIS, to enhance the municipal planning process. With a commitment to collaboration, communication, and development, Sokigo fosters a supportive work environment that encourages autonomy and personal growth. The company values customer satisfaction and aims to provide tailored solutions that meet client needs, while also offering flexibility in work arrangements and opportunities for professional development.

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