Technical Support Engineer - Remote

Overview

We are seeking individuals who can provide exceptional technical support to our customers and partners. Strong technical expertise and excellent customer interaction skills are essential for this role.

In Short

• Manage support cases ensuring timely resolution and follow-ups.
• Document customer support records and troubleshooting steps.
• Stay updated on product advancements and industry trends.
• Act as a customer-facing representative for Development and Product teams.
• Handle ticket and customer escalations effectively.
• Interface with Engineering and Product Management as needed.
• Maintain Product Support Knowledge Base.
• Provide fault isolation and root cause analysis for technical issues.
• Prioritize workload based on customer impact and urgency.
• This is a remote, full-time position.

Requirements

• Excellent communication skills and experience in triage calls.
• Creative problem-solving skills for cross-functional issues.
• Proficiency in analyzing log files and debugging concepts.
• Experience troubleshooting DNS, IP Networking, Firewall, and Microsoft Server Technologies.
• Knowledge of Mobile Device Management for iOS and Android.
• Proficiency in Linux command troubleshooting.
• Understanding of Public Key Encryption Infrastructure.
• Experience with LDAP servers and database management.
• Familiarity with client-server architecture and cloud environments.
• In-depth knowledge of OOPS concepts and file systems.

Benefits

• Opportunity for professional development and career growth.
• Supportive and inclusive company culture.
• Work-life balance initiatives.
• Flexible working conditions.
• Access to comprehensive training programs.