Technical Support Engineer - Remote

Overview

As a Technical Support Engineer, you will be a crucial part of our IT department, responsible for a broad range of technical tasks that ensure our internal systems and employee setups are running smoothly.

In Short

• Configure and support employee devices (Mac, Windows, Linux, iOS, Android).
• Manage software systems such as Google Workspace and Atlassian (Jira, Confluence).
• Handle user access management and security protocols.
• Coordinate technical onboarding and offboarding of employees.
• Maintain an inventory of company devices.
• Provide internal IT support and resolve technical issues.
• Write and maintain IT-related documentation.
• Collaborate with other departments to improve technology use.

Requirements

• Bachelor’s degree in IT, Computer Science, or equivalent experience.
• Experience in technical support with device management skills.
• Familiarity with Google Workspace, Atlassian, and MDM.
• Understanding of access management and security best practices.
• Knowledge of shell scripting languages (Bash, Powershell, Python).
• Excellent problem-solving skills.
• Strong communication skills in English (German is a plus).
• Location: Must be based in Germany or Portugal, preferably in Berlin or Porto.

Benefits

• Career growth opportunities in a leading cryptocurrency management platform.
• 25 vacation days per year, increasing with service.
• Access to cutting-edge technologies and a flexible working environment.
• Flexible working hours and hybrid work setup.
• Fitness and mental health memberships.
• Snacks and drinks in the office, plus monthly team meetings with pizza.