Technical Support Engineer - Remote

Overview

As a Technical Support Engineer at Front, you will play a critical part in streamlining our procedures to resolve issues more quickly. You will be the primary technical contact for our thousands of users and a key contributor to the Front customer experience. By staying close to our users, you will play a role in shaping our future product design.

In Short

• Provide customers with delightful experiences by helping them resolve technical issues
• Master Front’s product capabilities and serve as a technical subject matter expert for our support organization
• Participate in testing of new and updated features
• Take part in the “on-call” rotation for urgent customer requests
• Build internal processes to scale a support team
• Querying/analyzing logs
• Running basic SQL queries and run scripts

Requirements

• Product mindset – we’re a product company on a mission to “advance how people work”
• Strong technical and troubleshooting skills
• Ability to remain calm, composed and articulate when dealing with tough customer situations
• Experience providing technical support for cross-platform products (web, iOS, Android, etc.)
• Experience with the following systems required: HTTP, HTML, REST, MySQL
• Not required but nice to have: Node.js, email, React, Redux

Benefits

• Competitive salary
• Equity (we are post-series D & backed by some of the best VCs in the US)
• Fully covered private health insurance
• Paid parental leave
• Generous paid time off
• Focus Fridays - learn more here!
• Fully remote role
• Mental health support with Workplace Options
• Family planning support with Maven
• 75 Euro per month Lifestyle Stipend to spend on fitness and other activities
• Winter Break - Our offices are closed from Christmas to New Year's Day!