Technical Support Engineer - Remote

Overview

The Technical Support Engineer will provide front-line phone support for customers, field engineers, and sales professionals, resolving Tier 1 issues and ensuring customer satisfaction.

In Short

• Provide technical phone support to customers and field personnel.
• Analyze and troubleshoot robotic problems using remote diagnostics.
• Document complaints within CRM and improve team efficiency.
• Dispatch service requests through SAP/CRM.
• Author and publish articles in the knowledge base.
• Provide onsite support for escalated issues.
• Mentor new team members.
• Ensure compliance with FDA regulations.
• Flexible work schedule including holidays and on-call duties.
• Act as a Medical Device Consultant in Austria and Germany.

Requirements

• A degree in electronics or mechanical engineering and/or 2 years related experience.
• Experience in Technical Support in a call center, preferably in the medical device industry.
• Effective analytical, troubleshooting, and problem-solving skills.
• Knowledge of Operating Room protocols and endoscopic vision equipment.
• Excellent oral and written communication skills.
• Working knowledge of computers and software applications, preferably SAP and Microsoft Office.
• Minimal travel required.
• Fluency in French and English; other European languages are a plus.

Benefits

• Inclusive and diverse work environment.
• Opportunities for long-term growth and development.
• Supportive team culture.
• Engagement in meaningful work that impacts healthcare.