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Head of Design - Remote

Posted Yesterday
Design
Full Time
Worldwide

Overview

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.

In Short

  • Define the overarching design vision and strategy for Front.
  • Lead and develop a global team of 20+ product designers in SF, Paris, and Santiago.
  • Champion and elevate the craft of design across the organization.
  • Act as a key member of the product leadership team.
  • Drive a culture of deep user empathy in product decisions.
  • Implement and refine design processes and operations.

Requirements

  • 10+ years of experience in product design, especially with B2B or SaaS products.
  • 5+ years of design leadership experience with high-performing teams.
  • Proven track record in leading design for complex, large-scale products.
  • Strategic mindset connecting design to business goals.
  • Exceptional communication and storytelling skills.
  • Deep empathy for users and passion for solving complex problems.
  • Collaborative spirit and eagerness to work in a transparent environment.

Benefits

  • Competitive salary.
  • Equity in the company.
  • Fully covered private health insurance.
  • Paid parental leave.
  • Generous paid time off.
  • Flexibility to work from home 3 days/week.
  • Mental health support.
  • 75 Euro per month Lifestyle Stipend.
  • Winter Break from Christmas to New Year's Day.
Front logo

Front

Frontcareers is a modern customer service platform designed to enhance customer satisfaction and team engagement through real-time collaboration across various communication channels. By integrating AI and automation, Front enables businesses to provide exceptional service, whether addressing simple inquiries or complex issues. With over 8,500 clients, including notable companies like ClickUp and Branch Insurance, Front is committed to delivering transformative customer service experiences. Backed by prominent investors such as Sequoia Capital and Salesforce Ventures, Front has raised $204 million and has been recognized as a top workplace by multiple organizations, including Y Combinator and Fortune. The company values data-driven decision-making and is focused on maintaining high standards of data quality and security.

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